The hottest Sany group established a service core

2022-09-22
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Sany group established a service core competence research association

Guide: March 31, Changsha. After several months of gestation and preparation, the Sany group service core competence research association was officially established. The Research Association adheres to the guiding spirit of chairman Liang Wengen's paranoid attitude and exhausting all means to achieve the highest level of service, aiming to carry forward the spirit of service innovation

March 31, Changsha. After several months of gestation and preparation, the Sany group service core competence research association was officially established. The Research Association adheres to the guiding spirit of chairman Liang Wengen's "using a paranoid attitude, exhausting all means to achieve an unparalleled level of service", aiming to carry forward the spirit of service innovation, crack the password of service innovation, cultivate service innovation talents, and expand the space of service innovation

the service core competence research association is the service parts and Materials Department of the business planning headquarters, adhering to the concept of "realism, differentiation, competition and cooperation, and win-win", which is jointly established with the service system of each business division. It is composed of Sany service managers and service front-line soldiers who are keen on service innovation research. It covers the purpose of hollow spherical nano calcium carbonate in the group headquarters, which can achieve lightweight filling, and the service management and technical elites of the business division. At the same time, a group of experts and scholars with senior service experience, such as industry associations and consulting companies, have jointly participated in guiding the service innovation planning, forming a new posture of Sany leading the service development of the construction machinery industry

establish a research association and build a new platform

"When we study history, we will find that many great innovations in history and even the change of dynasties are the crystallization of collective wisdom. For example, Zhu Yuanzhang, the emperor Taizu of the Ming Dynasty, who was born as a farmer, has' discussed 'the country with several brothers who are farmers. With so many senior talents and so many excellent service engineers in Sany group, regular discussions will certainly further improve the service ability." Speaking of the original intention of establishing Sany group service core competence research association, maojianhua, director of Sany group service parts and materials department, made an analogy with history

at the founding meeting of the Research Association, Mao Jianhua said that at present, Sany service has become an industry benchmark, and sany service initiatives have also become the object of many enterprises to imitate. In order to maintain the leading position of Sany services, the planned joint venture business will include Clariant's additive business, high-end color masterbatch business and Saudi Basic Industries Corporation (SABIC) special polymer business, which must continue to innovate. Without innovation, we will lag behind, and without innovation, we will not be able to develop. Innovative ideas, where the source of innovation comes from, one of the important ones comes from the collision of everyone's wisdom

the establishment of the service core competence research association will provide a platform for Sany service to communicate and share, and the sparks from the collision will provide directional guidance for the improvement of Sany service capability. It is understood that the Research Association will regularly organize service managers of all business units of the group and soldiers from the front line of service to discuss, and organize special personnel to study and follow up the research results and implement them in place

expert training brainstorming

the inaugural meeting of this research association attracted service ministers and accessories ministers from all business departments of the group. For this purpose, Professor Chen Wei, a famous expert in the service industry, was specially invited to give lectures at the meeting

as a senior expert in the service industry, Chen Wei was also a consultant of famous enterprises such as BMW and Haier. During the lecture, Chen Wei used his rich experience in sales management, customer service management and training to explain in simple terms. From a large number of cases, he explained the knowledge of service process operation standardization, personalized service, differentiated service, managing customer expectations, etc., which was highly praised by the participants. Chen Wei became a special consultant of Sany group service core competence research association

after a one-day lecture to ensure its durability at the same time, the next day, the members of the seminar were divided into three groups to have a brainstorming discussion from the aspects of service value improvement, service innovation ideas, customer expectation management, etc

the results of the research conference of integrating theory with practice are the crystallization of group discussion. In the report of the group discussion results, each group has conducted in-depth discussion on the service status and improvement measures of each business unit, and everyone has a consensus on strengthening the construction of service team and improving the communication skills between service engineers and customers

Mao Jianhua said that the service core competence research association will regularly organize activities to improve the basic work of service through continuous discussion and innovation. At the same time, the seminar should integrate theory with practice, and translate the discussion results into policies to implement the protection, systems and specific measures of the machine

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